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Help Center

Whiz

Whiz

Whiz Connect

Subscriptions & SMS Notifications

Machine Set-Up and Inspection

How do I check the Emergency Stop Button?

How to remove the Machine from its packaging

I can’t close the Dustbin Cover

How do I charge and install the Battery?

What information can I find on the Touch Display?

How do I install the Brush?

What is the Secondary Battery and how do I set it?

Inspecting the Machine before operation

How do I check the HEPA Filter?

How do I check the Hopper Tray?

What do the LED lights mean?

How do I use and stow the Steering Handle?

How do I start Vacuuming?

What is max power mode?

How do I remove the protective film from the Camera Sensor?

How do I check the Dustbag?

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Getting Started

How do I set my Whiz machine up for delay start?

Are there help materials I can access to get started using Whiz?

Quick Whiz Tutorials (Videos)

Repacking Whiz

Store and Maintain Whiz

Run Autonomous Mode

Plan and Teach Whiz a Route

How to Setup Whiz

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Autonomous Cleaning Robot

Does Whiz operate autonomously?

How do I set my Whiz machine up to clean autonomously? How do I setup for route sequencing?

How do I manage and delete Cleaning Routes?

Precautions when teaching a Cleaning Route.

How do I use Autonomous Cleaning?

How do I teach and set Cleaning Routes?

What is an Autonomous Cleaning?

Tips for teaching Cleaning Routes

Where do I place Home Location Codes?

What are Home Location Codes?

How often do I have to reprogram Whiz?

How long can Whiz run autonomously?

Can I use any Home Location Code (HLC) to recall my routes?

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Whiz Overview and Parts

How can I order a filter for my Whiz unit?

How can I order a dust bag for my Whiz unit?

How can I order a brush for my Whiz unit?

Why am I missing "saved" routes on my reports?

How do I replace lost, damaged or stolen Whiz components?

How does Whiz receive software updates?

Can Whiz run on WiFi?

Whiz Machine parts

What is the recommended temperature and humidity to operate Whiz in?

Can I use a wet cloth to clean Whiz?

Can I remove the wheels from Whiz?

What is the best way to clean the camera and sensors?

What is the smallest object Whiz will avoid?

What is the longest route Whiz can run?

What is the Grounding Chain? Where is it located on the unit?

If the machine avoids any objects (people, chairs, etc.) during autonomous cleaning, will the areas where obstacles were detected get cleaned later?

How many routes can be saved per each Home Location Code?

How high off the floor should I set the Home Location Code (HLC)?

How does Whiz decide what items to vacuum, and what items to avoid? If personal items are left on the floor, will Whiz avoid them?

Can Whiz teach itself new cleaning routes?

Can Whiz start a route in one place, and end in another?

Can Whiz operate in the dark?

Can Whiz operate in areas with bumps or indentations in the floor?

Can Whiz operate in an area with steps or slopes?

Can Whiz be used near large mirrors, windows, or other reflective surfaces?

Can Whiz be used in environments with animals (such as a pet daycare or zoo?)

Can I use Whiz on shag or long carpet?

Can I use the same Home Location Code (HLC) on multiple floors?

Can I teach Whiz to go up and down elevators during an autonomous route?

Can I remove the Home Location Code (HLC) when I am done cleaning?

Can a single Home Location Code (HLC) be used on multiple floors with the same layout?

Are there best practices for creating routes with Whiz?

Will Whiz remember movements that are made in reverse while a route is being taught?

Where can I find the serial number, Robot Identification Number (RIN), and factory number on the Whiz unit?

What size carpets can Whiz vacuum?

What is the purpose of the Hopper Tray?

What is the maximum amount of waste that Whiz can collect?

Is Whiz a vacuum or a sweeper?

How should the waste collected by Whiz be disposed of?

How often do I have to replace Whiz accessories? (bags, brushes, batteries?)

How many hours a day can I use Whiz?

How do I switch into Power Mode?

Can you disable the Whiz noises, lights, and alerts?

Can Whiz vacuum liquids and wet surfaces?

Can Whiz vacuum hair?

What information is shared through the Notification Pager?

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Battery

How much battery life depletes while using the "Delay Start" feature?

How do I recharge the Battery?

About Battery and Recharging

Can I remove Whiz batteries mid-route?

What happens when Whiz loses battery life or has its batteries removed mid-route?

When will Whiz alert the operator that the battery is low?

When the battery is low, will Whiz automatically return to a charging station?

What is the maximum amount of time that Whiz will run autonomously on a single charge?

How long is the battery life of the Notification Pager?

How long does it take to charge the batteries for Whiz?

How long do the lithium-ion batteries last?

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Manual Cleaning

How do I use Manual Cleaning mode?

Maintenance & Troubleshooting

How do I complete a hard reset on Whiz?

The Vacuum Power Button is damaged

The steering handle is stuck in an up/down position

The Max Power Mode Button is damaged

The Main Power Switch is damaged

The Internal Battery Power Button is damaged

The Emergency Stop Button is damaged

I cannot charge/fully charge the Battery

I can’t easily rotate or push the Machine forward. The wheels are stuck.

I can see the Touch Display screen, but it will not respond.

Whiz has low suction power/is not picking up waste

The Home Location Code (HLC) cannot be read

The Brush does not rotate

Storing Whiz for long periods

Maintaining the Sensors

How do I stop the Machine in an emergency?

How do I check Machine alerts?

Brush maintenance

What maintenance should be conducted after each use?

Whiz is not detecting steps

Storing Whiz

Maintaining the Hopper Tray

The Vacuum Bag is not full, but the error shows it is full

The Rubber Pads on the back of Whiz fell off

The Machine will not stop by the Home Location Code after finishing its Autonomous Clean

The Machine meanders on its Autonomous Cleaning route

The Machine bumped into the glass during its autonomous run

The LED lights on Whiz are not working

The Autonomous Clean Start/Stop button is damaged

Whiz will not turn off

Maintaining the HEPA filters

Maintaining the Dustbag

Maintaining the Battery charger area

I cannot save a Cleaning Route

Whiz will not begin Autonomous clean or stops midway through a clean

Whiz will not turn on

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Safety and Precautions

Handling the Machine

Lasers and Infrared light

Sensor detection range

Pictorial symbols

Handling the Notification Pager

Handling the Machine, Battery Charger, Battery and Notification Pager (common)

Handling the Battery Charger

Handling the Battery

FCC Compliance

Description of symbols

Description of pictorial indications

About safety warnings

How close to walls, windows, and other objects can Whiz vacuum?

What is the Robot Operations Center (ROC)?

What happens if Whiz encounters stairs, grade changes, or other hazards on its route?

Is a cleaning route able to be recovered once it has been deleted?

How do I access my saved routes?

Does Whiz record and store any image or video data?

Do I have to connect Whiz to the Robot Operations Center (ROC) in order to run a route?

Can Whiz bear weight (seated people, objects placed on the unit)?

Can Whiz be used to clean broken glass, or other sharp and hazardous items?

Can Whiz be used in public or populated environments?

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EZ Setup

What kinds of boundaries are not allowed?

What are some examples of boundaries?

How do I distinguish an EZ Setup cleaning route from a normal cleaning route?

What if the same boundary was made twice?

What is the maximum size of the area for a map to be created using EZ Setup?

What is EZ Setup?

When running routes mapped with EZ Setup, does Whiz automatically operate in "normal" power mode?

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