What should I do if I am getting a 'hopper not installed' error on Cobi 18?

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1.Check to see if the hopper is installed correctly. If it isn't, clean the magnets on the hopper and on the machine then re-install the hopper. If the hopper is installed correctly, reboot the machine to see if it reactivates.
2. If a reboot does not work, elevate the issue to the next level of support.
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