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The Home Location Code (HLC) cannot be read

The Home Location Code must be clean, unlaminated, and placed in the proper location to be read. Use an unlaminated HLC, wipe away any dirt or marks, and make sure you have consulted the article "Where do I place Home Location Codes?" before you begin. You should be able to see the HLC within the touch display if the HLC is placed at the proper height.

If the HLC suddenly stops working, it may be a 2D/3D sensor issue or a lighting issue. Make sure that the 2D/3D camera (sensor) and LIDAR sensor on the Machine have been cleaned with a microfiber cloth. If it is a lighting issue, you can reduce sunlight interference by closing the curtains, etc and turning down/off fluorescent lights or LED lights.

This issue may also be resolved through a simple reboot of the Machine. Reboot Whiz with the following steps:

  1. Turn the Whiz power button off.
  2. Remove the main battery from the Machine.
  3. Turn the secondary battery off.
  4. With both power sources off, turn the main power button on and hold down the following 3 buttons for at least 15 seconds.
  5. Turn the Whiz power button off.
  6. Install the main battery and turn the secondary battery on.
  7. Turn the Whiz power button on.